Returns & Exchanges
You are eligible for exchange or return in the following cases:
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You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
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You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases:
• If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
• If the value of the goods has depreciated significantly due to partial or heavy use
• If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
• If the packaging has been damaged for goods that can be reproduced as identical counterfeits
• If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
• If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
EXCHANGE / RETURN
• IF YOU WOULD LIKE TO REQUEST AN EXCHANGE OR REFUND, PLEASE LEAVE POST BELOW TO Q&A BOARD WITHIN 7 DAYS.
- NAME AND ORDER NUMBER
- THE REASON OF AN EXCHANGE OR REFUND
- IF DEFECTIVE, PLEASE SEND US EMAIL OR POST TO Q&A BOARD WITH THE IMAGES OF FAULTY PART.
• ALL ITEMS MUST BE RETURNED IN PERFECT CONDITION, UNUSED, AND WITH THE ORIGINAL PACKAGING (INCLUDING BOXES AND DUSTBAGS).
• WE DON’T ISSUE THE RETURN LABEL EXCEPT FOR FAULTY ITEMS, PLEASE KINDLY USE YOUR OWN WAY TO RETURN THE PARCEL TO US. (EMS, DHL, FEDEX ETC.)
• IT TAKES 3-5 BUSINESS DAYS TO ISSUE A REFUND FOR A RETURNED OR CANCELLED ORDER.
• PLEASE DO NOT SHIP YOUR RETURN BACK WITHOUT A RETURN AUTHORIZATION. IT WILL NOT BE PROCESSED.
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.